108 operators deal sensitively with two problems put before them by Mumbai Mirror

BMC's Disaster Management helpline number 108 promises to answer all queries and doubts relating to swine flu. Mumbai Mirror decided to put the civic body's service to test. We made two phone calls and presented two different problems. The people at the other end sounded concerned and their response was quick. Even more heartening was that the suggestions and solutions offered were spot on.  (Dialled from a landline, call answered in two rings)  Mumbai Mirror: Hello Sir. My school-going son has tested positive for H1N1. I don't know what to do. Can you please help me?  BMC: Is he undergoing treatment?  MM: Yes, at Kasturba hospital.  BMC: Ok. In that case, the hospital authorities must have already told you about the precautions to be taken. Anyway, please speak to our doctor (hands over phone to a doctor).  Doc: If the hospital has asked you to take Tamiflu, then you must. Remember to wear a mask and wash hands properly before you eat or drink anything. Heat food before you eat and drink extra water, as it is good for your body. Avoid roaming around Kasturba hospital when you come to meet or give food to your son because you risk contracting the virus.  (Dialled from mobile phone, call answered in three rings) Mumbai Mirror: Hello Sir. My neighbour and my close friend have been diagnosed with H1N1, but are refusing to step out of their houses. How best to help them and also keep our families safe? BMC: (sounding concerned) If they are unwilling to get treated at hospitals, then it's risky for them. You must convince them to visit the nearest hospital. Where do they stay? MM: At Dadar. BMC: In that case, you must rush them to KEM or Hinduja hospital where they will be cured within eight to 10 days. But remember to wear a good mask and keep hands and feet clean. If you are meeting them, wear hand gloves too for added safety. Nobody gets cured by staying at home. It is always better to visit a hospital for treatment. Not only did the people at the other end sound concerned, but their response was also quick